This is a full-time, on-site role for a Debt Collector based in Nairobi County, Kenya. The Debt Collector will be responsible for managing debt collection activities and ensuring timely recovery of outstanding credit. Day-to-day tasks include contacting customers for overdue payments, negotiating repayment plans, maintaining accurate records of transactions, and collaborating with the finance team to escalate unresolved cases. The role requires excellent communication and organizational skills to effectively manage a portfolio of accounts.

Qualifications

• Proficiency in Debt Collection and Cash Collection processes
• Strong Communication skills, including negotiation and conflict resolution abilities
• Basic Computer Literacy, including working knowledge of data entry and software tools i.e Excel
• Understanding of Finance principles, including account management and payment tracking
• Highly organized with attention to detail and ability to meet deadlines
• Ability to work well under pressure and handle challenging situations with professionalism
• Experience in a similar role is preferred
• Diploma or degree in business administration or a related course is required; additional certifications in finance or business are advantageous