Role Description

• This is a full-time on-site role based in Nairobi County, Kenya, for a Debt Recovery Assistant. Responsibilities include identifying overdue accounts, contacting clients via various communication channels, and negotiating payment plans. The Debt Recovery Assistant will record payment arrangements, monitor adherence to agreements, and maintain accurate records. Additionally, the role involves resolving payment disputes, generating regular reports on debt recovery progress, and collaborating with internal teams to develop effective debt collection strategies.

Qualifications

• Proficiency in financial reporting, debt negotiation, and account reconciliation
• Strong written and verbal communication skills, along with active listening abilities
• Proven organizational and time management skills for monitoring and managing multiple accounts
• Critical thinking and problem-solving skills for dispute resolution
• Familiarity with debt management systems or related software
• Integrity, professionalism, and ability to handle sensitive client information
• Previous experience in debt collection or a similar role is preferred
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field is an added advantage