Position Summary

You will be responsible for notifying members on their loans in arrears i.e., substandard, doubtful and loss, follow up and advise the members on loan repayment modes.

Key Responsibilities

• Analyze a list of members in arrears monthly based on the number of missed instalments.
• Communicate to members in arrears informing them of amount in arrears. Follow up through phone call and SMS’s.
• Working with the members on an agreed payment plan, send reminders before the agreed due dates.
• Answer queries and offer advice to the members.
• Refer cases for restructure to Credit Officer.
• Prepare monthly reports: Collections received, all follow-ups done, Commitment dates agreed on.

Requirements

Qualifications & Experience

• Diploma in Co-operative Management, Business Administration, or its equivalent qualification.
• A bachelor’s degree in Cooperative management or its equivalent is an added advantage.
• Minimum two (2) years’ experience in a similar role in a financial institution
• Proficiency in computer skills
• Proficiency in computerized accounting system

Personal Attributes required for this role:

• Debt recovery analysis skills
• Good Analytical Skills
• Good communications and negotiation skills
• A person of Integrity
• Team player

Key Relationships:

Direct Reports to this Role: None

Internal Contacts: All departments

External Contacts:

• Members
• Service providers – auctioneers