Working closely with the Debt Recovery Manager, the Job holder will ensure focused attention and closely monitor the performance of an assigned portfolio of the written off book within all business segments of the Bank to achieve communicated targets through daily customer engagements.

KEY TASKS AND RESPONSIBILITIES

• Ensure compliance with the Bank’s policies and regulatory requirements pertaining collection and debt recovery.
• Execute the institution’s strategy in reducing the NPA portfolio as per laid out guidelines in the institution’s credit policy.
• Management, collection, and recovery of outstanding amounts under assigned portfolio with a view of reducing the allocated written off book as per communicated targets.
• Ensure the written-off portfolio is tracked and recovered as per the bank’s objectives.
• Daily telephone calls and client visits (on a need basis) to follow up on payments.
• Demand, and enforce repayment of the assigned portfolio and achieve set targets.
• Negotiating with clients and coming up with suitable exit strategies of the allocated book.
• Effective use of allocated resources to minimize costs.
• Ensure a record is maintained with track of all the recovery progress for all loans in NPL and there is ease of access to recovery documentation.
• Ensure 100% utilization of the collections system as well as other systems that may be implemented to aid recoveries in the bank
• Report and monitor all risks associated with debt recovery.
• Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within debt recovery.
• Do any other duties that may be assigned by the Management.

REQUIREMENTS

Education

• Business related Degree
• Proficiency in computer applications, Credit & Risk Management course

Experience, Knowledge and Skills

• 2 years’ experience in credit and debt recovery.
• Knowledge in credit management and banking is an obvious advantage.
• Knowledge on Law relating to banking