Reports:    Dental In-Charge

JOB PURPOSE

The dental clerk will be responsible for all clerical work in the dental department to ensure smooth running of the department.

MAIN DUTIES AND RESPONSIBILITIES

• Answer all incoming calls, schedule appointments, and follow up on appointments.
• Is responsible for the dental reception area and ensures the patients receive the recommended and approved dental care and personal attention in a timely professional manner.
• Ensure that all appropriate documents are completed prior and after the client has received the services.
• Manage and maintain recall system, including ensuring pending appointments are confirmed, recalling dormant accounts, and completing chart audit files on all clients.
• Determine and confirm insurance coverage, assist clients on filling the requisite insurance forms, bill the patient, and ensure all preauthorization forms are filled and uploaded on the appropriate portal/system.
• Generate reports as may be required.
• Perform clerical duties including creating files, doing minutes as may be delegated, correspondence, and any other duty as may be delegated.

MINIMUM REQUIREMENTS/ QUALIFICATIONS

• Diploma in front office administration or its equivalent.
• Certificate in basic computer studies.
• Training on Hospital insurance packages will be an added advantage.
• At least 1 year as a receptionist/front office administrator.

KEY JOB REQUIREMENTS

• Honesty, transparency, and integrity
• Excellent customer service skills.
• Effective communication skills – listening, oral and written.
• Good interpersonal skills and a team player.
• Ability to work under pressure with minimum supervision.
• Analytical and decision-making skills.
• Report writing and presentation skills.
• Desire for personal development, improvement, and learning.