Job Objective

The main objective of the position holder is to support the integration, retention, transition, and progression of students and to ensure students have a positive experience at each step in their University life. The position holder will be reporting to the Head of Department

Duties and responsibilities

• Assist students in unit registration, examination registration, and exemption applications.
• Monitor and maintain teaching staff attendance records, ensuring prompt follow-up on missed or late classes with lecturers and HoDs.
• Collect and analyse student attendance data and prepare reports.
• Act as the primary point of contact for student inquiries and resolve issues efficiently, escalating only when necessary.
• Collect and coordinate student feedback, complaints, and departmental activity registrations.
• Consolidate student marks and academic records for HoDs and lecturers.
• Ensure adherence to class timetables and update schedules when needed.
• Support the implementation of training policies for both students and staff.
• Coordinate with the examinations office to facilitate smooth exam administration.
• Any other duty as may be assigned by the supervisor or as indicated in the detailed job description.

Qualification and experience

• A minimum of a bachelor’s degree in Business Management, Education, IT or a related field from an accredited University.
• At least two (2) years of experience in the administration of academic/student customer service.
• Proficient in relevant computer applications
• Capable of working independently and committed to collaborating with colleagues across the university.
• Flexible, adapting the support they offer to the needs of the students in this evolving role