Key Responsibilities
As the DCE, you will be the driving force behind their operations in the East African region. You will:

• Lead Customer Experience Excellence
• Elevate the customer journey by ensuring our stores meet the highest standards in housekeeping, visual merchandising, and product availability. Your role includes regular store visits, coaching staff, and ensuring the consistent application of our customer-focused culture.
• Drive Financial Growth
• Set and achieve financial targets across the region while closely managing expenses. You’ll report on performance metrics to senior management in South Africa and ensure all business units are aligned with our growth strategy.
• Develop and Inspire Teams
• Build, mentor, and lead high-performance teams. Your leadership will foster a culture of accountability, innovation, and continuous improvement, ensuring that all team members thrive in their roles.
• Ensure Operational Excellence
• Be the operational leader across East Africa, traveling frequently to maintain close relationships with store teams and ensure smooth, efficient operations.

What Were Looking For
To succeed in this role, you should have:

• Experience: Minimum of 10 years in retail leadership, ideally with experience managing multiple locations.
• Business Acumen: Strong financial understanding and the ability to use key metrics to drive business results.
• Leadership Skills: A proven track record of building, leading, and developing successful teams.
• Customer Focus: Passion for delivering exceptional customer experiences through effective team management and operational excellence.
• Results-Oriented Mindset: You should be a proactive, driven leader who thrives on meeting and exceeding goals.
• Willingness to Travel: The ability to travel frequently within the region is essential.