Job Description

Duties and responsibilities will entail:

• Coordinating the development, implementation and review of policies, strategies, plans, programmes, procedures and frameworks on corporate communication;
• Managing stakeholder relations and linkages through stakeholder engagement forums, and customer care;
• Coordinating the preparation of advisory for management on policies and strategies for promoting service visibility and corporate image;
• Monitoring the media on matters affecting the Authority and the sector and advising management appropriately;
• Coordinating official communication with the media, coverage of Authority’s events and activities, and maintaining an audio-vision library for organizational events;
• Coordinating the development and implementation of Corporate Social Responsibility (CSR) Policy, Programmes and activities to enhance visibility of the Authority;
• Coordinating participation in public functions and corporate events of the Authority;
• Coordinating service delivery and complaints management systems for the Authority in line with prevailing guidelines;
• Advising and supporting Directorates and Departments on the implementation of communication programs
• Overseeing the preparation of newsletters, speeches, publications, handbooks, brochures, annual reports, calendars and other materials;
• Approving updates to the Authority’s website and digital platforms, facilitating interdepartmental communications and managing external communications;
• Overseeing the development of suitable communication strategies to mitigate prevailing crisis;
• Convening and chairing public relations and media related meetings;
• Coordinating content creation such as editing and approving blog posts, articles, newsletters, communications materials, and material for social media channels;
• Leveraging on social media by creating, managing and growing the Authority’s presence through blogs, Twitter, Facebook, and other strategically relevant online properties;
• Coordinating the development of networks with journalists, media producers, editors and strategic influencers;
• Coordinating the establishment and implementation of mechanisms for obtaining customer feedback;
• Coordinating the development of an effective customer service system and a customer service charter; and
• Providing technical advice in matters pertaining to corporate communication in the Authority.

Person Specification

For appointment to this grade a candidate must have: –

• A minimum period of fifteen (15) years cumulative relevant work experience with a relevant organization and at least three (3) years in a management role;
• Masters degree in any of the following disciplines: Public Relations, Communications, Journalism, Marketing, International Relations or a relevant and equivalent qualification from a recognized institution;
• Bachelors Degree in any of the following disciplines: Public Relations, Communications, Journalism or a relevant and equivalent qualification from a recognized institution;
• Certificate in Leadership Course lasting not less than six (6) weeks from a recognized institution;
• Proficiency in computer applications;
• Demonstrated competence in work performance; and
• Fulfill the requirements of Chapter Six (6) of the Constitution.