Job Description

• We are looking for an experienced DevOps engineer to operate at the interface of development and operations within our company and their involvement in each stage of a product’s existence should promote efficiency and, ultimately, increased revenue.
• As a DevOps engineer, you will help us build functional systems that improve customer experience. The role is critical to the organization’s overall success, right from planning to support primary KPIs such as customer satisfaction and productivity. You will be integrating the project functions and resources across the product life cycle, right from planning, building, testing, and deployment to support.
• If you’re dedicated and ambitious, and have a solid background in software engineering (familiar with Ruby or Python) we’d like to hear from you!

Responsibilities

This individual will be responsible for:

• Understanding customer requirements and project KPIs.
• Implementing various development, testing, automation tools, and IT infrastructure.
• Planning the team structure, activities, and involvement in project management activities.
• Managing stakeholders and external interfaces.
• Setting up tools and required infrastructure.
• Defining and setting development, test, release, update, and support processes for DevOps operation.
• Have the technical skill to review, verify, and validate the software code developed in the project.
• Troubleshooting techniques and fixing the code bugs.
• Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage.
• Encouraging and building automated processes wherever possible.
• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management.
• Incidence management and root cause analysis.
• Coordination and communication within the team and with customers.
• Selecting and deploying appropriate CI/CD tools.
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline).
• Mentoring and guiding the team members.
• Monitoring and measuring customer experience and KPIs.
• Managing periodic reporting on the progress to the management and the customer.

Skills

The ideal candidate for this position will have the following:

Deep Knowledge of Linux Systems

• The candidate must have strong skills in Operating Systems (Linux/Ubuntu/Debian), understand their way around a UNIX shell and believe that where there is a shell, there is a way.

Good Computer Network Skills

• He/She/They understands how networks work, the OSI model and protocols including TCP/IP, UDP, ICMP, HTTP(s), DNS, DHCP, SMTP etc.

Virtualization and Containerization Technologies

• A deep understanding of Docker, LXD or Containerd runtimes.
• Strong experience in running production applications on Kubernetes.

Comprehensive Programming Skills

• Strong understanding of version control systems i.e. Git + GitLab/GitHub/Bitbucket.
• Experience using popular CI/CD pipeline tools – GitLab CI/CD, Github Actions, CircleCI etc.
• Strong knowledge of DBMS mainly but not limited to PostgreSQL is a must.

Cloud-first Mindset

• Proficient on Cloud computing, specifically but not limited to Google Cloud Platform and Amazon Web Services. Most of our applications are served from the cloud, therefore it is important to understand how the cloud works including products like GCE/EC2, Cloud Run/EBS, Cloud Functions/Lambda, GKE/EKS, S3/GCS, PubSub/SQS etc.

Automation Mastery

• To avoid the hustle of manual tasks, it is a MUST to have an automation mindset. The main automation tool we utilize is Ansible, therefore it is super important to have strong knowledge in writing/modifying and running playbooks written in Ansible.
• Must possess proficiency in infrastructure as code tools including Terraform and/or Pulumi, CloudFormation etc.

​Coding Proficiency

• We are hiring for a person who will come in to maintain systems written with a combination of tools/libraries and programming languages, so it is important to know at least one programming language in our stack and have at least knowledge of the structure of the other languages that we use.
• The backend stack is mainly written in Python (Django as the main framework, a background in any other python framework is okay) and Golang.
• Our APIs are implemented in mostly REST but newer apps utilize GraphQL. These APIs are usually deployed behind NGINX reverse proxies, with the exception of the Go services that may be exposed directly.

Detective Skills

• We need someone who can detect, analyze, debug and follow up on issues end to end along with the effort to enhance the performance of our applications. As an SRE, they should be able to use either existing tools and techniques to debug and resolve issues and write up RCAs on them, which includes our monitoring stack plus Sentry and other monitoring tools.

Understand the Full Software Stack and Go Beyond

• It is important to understand the whole stack in terms of how our apps are developed, deployed and maintained in order to be faster in reproducing and debugging errors and doing the necessary steps in resolving them. Therefore they should not be limited in terms of their knowledge, not a must at the beginning to know everything but it is important to have the will to learn.