Key Responsibilities    

• Assist in managing customer/user inquiries received via email, WhatsApp channel, and social media platforms.
• Respond to inquiries in a timely, professional, and courteous manner.
• Monitor social media platforms and channels for brand mentions and engagement.
• Provide basic user support related to the university’s digital platforms.

Qualifications and skills    

• Bachelor’s degree in Communications, Marketing, Education (English/Literature), or a related field.
• Wealth of experience in a digital communications or social media management role with a strong understanding of email best practices.
• Strong written and verbal communication skills in English.
• Excellent organizational and time management skills.
• Proficiency in Emails and social media platforms (Facebook, Twitter, LinkedIn, Instagram, WhatsApp)
• Excellent customer service skills with the ability to handle inquiries professionally and efficiently
• Proficient in using computers and common software applications
• Experience with content management systems (CMS) a plus
• Ability to work independently and as part of a team.