Key Responsibilities

• Ensure that all the Digital and E-Channels Systems are properly managed and deliver business results and delightful customer experience.
• Achieve revenue targets, profitability and growth as per agreed budgets
• Digital and E- Channel promotion and enrichment initiatives. This will involve all initiatives aimed at increasing uptake of the channel solution in line with the company’s channel strategy
• Support product sales teams with various sales drives, campaigns, events and staff trainings on new and existing solutions
• Monitor, identify and mitigate the channel’s related risks in conjunction with supporting units such as underwriting, claims, ICT and compliance
• Manage resolution of systems related problems to the digital and electronic channel systems within stipulated timelines

Requirements

Knowledge & Experience

• At least 2 years work experience in financial or related field.
• Experience in customer service, digital and e-channels and digital marketing
• Exposure to digital channels processes and procedures is a MUST

Academic and Professional Qualifications required

• A Bachelor’s degree from a recognized University ( IT / Marketing is added advantage)
• Experience in IT/Project Management is an added advantage
• Proficient in Ms Office Suite – Ms Word, Power Point, Ms Visio, Ms Excel, Ms Access etc