The Role:

• To support the Kenya Digital Health Operations Office

Key Responsibilities:

• Setup and support video conferencing systems during physical meetings at HQ and Offsite locations.
• Support with user access & control within LG Systems.
• Support with user onboarding and offboarding activities
• Liaison with the vendors delivering physical services to the Digital Transformation.
• Support HQ and Offsite Offices Network administration.
• Assist with the JIRA Help desk tool adoption and utilization for HQ staff. Analysis of frequent requests, trends and general usage of the tool. Championing usage of the tool.
• Support on the planned system security reviews.
• Support with troubleshooting of hardware issues on endpoints as well as coordinating with vendors for repair and replacements.
• Support with implementation of IT Policies and SOPs.
• Follow up on asset requests for new joiners/hires, setup and deployment
• Manage the Clean up of the Asset tracker and day to day updating of the system
• Day to day Management of the Endpoint Security Tools

Academic Qualifications & Work Experience

• Bachelor’s Degree in Computer Science and Information Technology or a related field.
• Professional Qualifications will be an added advantage

Competencies/Attributes

• Ability to work collaboratively with team members.
• Willingness to assist others and share knowledge.
• Ability to pay close attention to details when troubleshooting issues
• Willingness to take on new challenges and seek out opportunities to contribute
• Ability to document processes, procedures, and troubleshooting steps accurately.