Job Ref. No: JHIL140

Role Purpose

The primary responsibility of this role is to sell products or services over the phone by contacting potential customers, generating leads, and closing sales deals. The ideal candidate should have excellent communication skills, a persuasive demeanour, and a strong passion for sales.

Key Responsibilities
Sales Execution

• Conduct outbound calls to prospective customers from provided leads or lists.
• Present and explain products or services to potential customers over the phone.
• Answer questions about products or services and address any concerns or objections from customers.
• Close sales and achieve monthly sales targets.

Lead Generation and Follow-up

• Generate leads through proactive outreach.
• Follow up with customers to ensure satisfaction, resolve any issues, and secure repeat business.

Sales Process Management

• Maintain accurate and up-to-date records of sales activities and customer interactions in the CRM system.
• Laws, Regulations, Company Policies: Stay informed about and strictly adhering to all external laws, including Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) laws, Data Protection laws, and any other relevant regulations applicable in the insurance industry; Understand, implement, and enforce internal company policies, processes and procedures; Ensure that operational compliance programs are in place within your department. Implement processes and controls that promote compliance with external laws, regulations, and internal policies; Foster a robust ethical culture within the organization, demonstrating and promoting ethical behaviour, integrity, and compliance with laws and regulations. Encourage open communication and reporting of any potential compliance concerns or violations.

Key Skills and Competencies

• Persuasive Communication: Ability to clearly present information and influence others.
• Active Listening: Demonstrated ability to fully engage with customer inquiries.
• Sales Closing Techniques: Proven ability to guide customers through the sales process.
• Relationship Building: Strong capability to build trust and long-term relationships.
• Time Management: Ability to manage multiple tasks efficiently.
• Adaptability: Quick learner and adaptable to different customer needs.
• Resilience: Persistent and able to handle objections effectively

Academic Qualifications

• A degree in a business -related field.

 Relevant Experience

• At least 6months of experience in telesales, inside sales, or a similar sales role.