The role holder will be tasked to provide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Support Specialists will monitor performance of IT Applications and escalate high impact issues to the Manager Digital Payments & Self Service Channels.

Qualifications

Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Information Technology, Computer Science, Electrical Engineering

Other qualification 

• Technology Certification i.e. ITIL, Cloud, Linux, Database would be an added advantage

Experience Required
Delivery Enablement

• Technology
• 2-3 years
• Systems Development
• Digital Channels Support i.e. Card Switch, ATMs, Mobile and Online Banking
• Database Administration e.g. Oracle, MS SQL, MySQL
• Systems Analysis

Additional Information

Behavioral Competencies:

• Articulating Information
• Checking Details
• Developing Expertise
• Documenting Facts
• Following Procedures

Technical Competencies:

• IT Knowledge
• IT Risk Management
• IT Systems
• Promote Good Governance, Risk & Control
• Quality Assurance