SBM, a growing international financial institution in Africa, provides a wide range of corporate and commercial banking solutions to its clients. Kenya will operate as a gateway to Africa for SBM. SBM Bank (Kenya) Limited shall focus its activities on products and services for corporates and SMEs.

JOB SUMMARY:

To constantly and consistently deliver exceptional sales results for the Retail Banking Division. This will be achieved by planning, developing, implementing and analyzing sales plans to meet Bank sales objectives.

KEY RESPONSIBILITIES:

•  Identify retail opportunity and prospects through systematic Prospecting, visiting and onboarding of new potential retail customers.
• Obtain all customer information, documents required to open an account and ensure KYC/AML compliance as per the Bank policy.
• Maintaining relationship with clients by providing support, information and guidance pertaining to the Bank product and services.
• Achieving sales targets within the set period. (Daily, Weekly and Monthly).
• Handling customer issues and complaints pertaining to allocated products and maintain professionalism as guided by the Bank policy.
• Obtaining timely, relevant market intelligence feedback useful for product development.
• Preparing regular sales activity and performance reports as required.
• Holding and participating on open days and product sales campaigns in line with the sales strategy.
• Recommending to the Business Development Team any business development opportunity for follow up.
• Be conversant with policies pertaining to all bank procedures.

REQUIREMENTS

Academic Qualifications

• Degree preferably in business related field, working experience is an added advantage.

Personal attributes /Technical skills

• Communication and Interpersonal Skills: Ability to build rapport easily with customers, have well developed oral and report-writing skills, and have the ability to work with teams.
• Personal Ethics: Must be honest, fair, just but firm with self, and of high integrity
• Self-Driven & Motivated: Must be able to work without close supervision.
• Negotiation Skills: Must be a good negotiator, particularly in changing behavior and work practices but always Win/Win
• Conceptual and Analytical Skills: Ability to quickly grasp and understand systems and keen to detail
• Technology Skills: Computer Literacy

Employment Terms

• One year contract with a retainer and a variable performance based pay.