Roles & Responsibilities

• Salesforce & Data Management
• Oversee and maintain program-related data in Salesforce, ensuring accuracy, consistency, and accessibility.
• Identify data quality issues, conduct root cause analysis, and implement improvements.
• Customize and optimize Salesforce in collaboration with program leads and the technology team.
• Set architectural standards and approve major system enhancements, integrations, and workflows.
• Data Analysis & Reporting
• Develop methods for tracking progress against program goals and key indicators.
• Lead Tableau dashboard creation for internal learning, decision-making, and donor reporting.
• Ensure clear, audience-specific data visualization and communication.
• Training & Capacity Building
• Design and oversee a global data literacy and capacity‑building strategy.
• Work closely with Splash’s Regional Impact & MLE team members to define, improve and implement Impact & MLE processes and protocols.
• Create and update training materials on system use, reporting functionality, and data standards.
• Train and mentor staff and implementation partners on proper data entry and analysis.
• Cross-Functional Collaboration & Governance
• Act as a bridge between Impact & Programs, Business Development, Finance/Ops and Technology teams on matters related to data systems and our technology stack.
• Oversee data governance and ensure adherence to quality standards.
• Support grant reporting and government data-sharing requirements.

Qualifications

Education & Experience

• Bachelor’s degree in a relevant field (or equivalent work experience).
• 5+ years in data management, with 3+ years in a Salesforce-focused role.
• Demonstrated experience developing and implementing organizational data strategies.
• Technical Expertise
• Salesforce Administrator Certification or Platform App Builder experience required.
• Proficiency in Tableau (or similar tools) for data visualization.
• Strong understanding of database structure, content management, and data governance.
• Soft Skills
• Excellent organizational, analytical, and communication skills.
• Ability to train and mentor diverse teams, including remote and international staff.
• Passion for data accuracy and impact-driven decision-making.