We are hiring for the role Dispatch Executive- Dispatcher for a reputed steel manufacturing industry based out at Kenya location.
Experience- Minimum 4- 5 Years.

Responsibilities

Industry-Candidate must have steel industry experience.

• Provide leadership and guidance to the dispatch team
• Monitor and report dispatch department performance statistics.
• Provide oversight for carrier scheduling and routing software implementation, including managing any necessary updates to ensure compliance with contract requirements
• Develop new programs as needed, such as shipment tracking solutions in coordination with accounting, analysis of system performance metrics, etc.
• Evaluate systems vendors, equipment providers (common carrier phone line providers), or other suppliers to assess potential impact on service level agreements
• Ensure that all dispatchers receive adequate training.
• Maintain optimum use of the department’s system equipment, including replacing or upgrading as appropriate
• Establish, monitor, and implement procedures for evaluating performance of employees
• Mediate problems and disputes between dispatch/route service personnel and customers as needed
• Ensure that department personnel adhere to all company policies concerning ethics, legal compliance, safety, customer service and environmental protection standards.