• Dispatch Management-Planning, Scheduling and stock movement
• Efficient and safe scheduling/execution of stock to route management plans
• Safe loading of bread/ crates to the vehicles.
• Receive and reconcile delivery documentation, address discrepancies and maintain accurate records (stock issued against orders).
• Manage returns as per the laid down procedures.
• Ensure the correct track assigned to route is loaded.
• Stock Management
• Accurate stock allocation and reconciliation
• Contain stock loss within defined standards and limits
• Customer returns and damaged goods are processed according to defined procedures and standards.
• Account for damages and cash sales
• Stock taking every morning
• Supervision and Team Leadership
• ervise and lead dispatch teams by coordinating their loading and offloading activities done correctly and timely.
• Assign tasks, provide training, and monitor daily performance.
• Evaluate dispatch requirements and allocate manpower accordingly.
• Customer Service
• Engage both internal and external customers in a professional and friendly manner that reflects the Company values and customer service standards.
• Zero tolerance to poor customer service.
• Demonstrate a service culture.
• All customer communication is conducted in line with the company standards and procedures.
• Zero Customer complaints.
• Drive a culture that emphasizes quality, continuous improvement, and high standard of performance.
• Quality Control
• Implement quality assurance procedures to maintain product standards before dispatch.
• Conduct regular inspections, address bread quality issues, and implement corrective actions.
• Equipment Maintenance
• Raise issues regarding maintenance and operation of assigned dispatch equipment.
• Continuous improvement and Process Management
• Accurate and timeous input and extraction of data according to standard operating procedures
• System modifications are managed according to standard operating procedures.
• System-related problems are identified and reported according to standard operating
• Participate in continuous system improvements.
• Identify and implement process improvements to enhance efficiency and overall dispatch performance.
• Safety Compliance
• Ensure adherence to safety regulations.
• Conduct safety inspections, provide training, and address safety concerns promptly.
• Dispatch Reporting and Documentation
• Prepare and submit daily records of dispatched crates, driver routes, route changes, as well as delivery and return periods.
• Prepare damage reports and submit cash sales reports (received vs sold)
• Up to records on wastage sold
• Transferred data from the order sheet and invoices to the dispatch sheet for management decisions.

Additional Responsibilities

• Perform any other tasks or duties assigned by management to support the overall goals and objectives of the company.

Accountabilities:

• The Dispatch Supervisor is accountable for the following:
• Dispatch and loading staff
• Finished products
• Storage
• Damages/wastage
• All returns

Requirements

Education and Key qualification Requirements:

Education:

• KCSE plus Higher-level qualification will be an added advantage.
• Certificate in supply chain management / logistics is desirable.
• Extensive work experience of over 5 years in a similar position is an advantage.