We are a Human Resource Management Consulting Company based in Nairobi Kenya providing a comprehensive range of Human Resources Solutions with your business needs and focus in mind.

Summary

As a DMS System Super User, your job is really important because you’ll make sure the document system works well. You’ll take care of it, help people with technical issues, and make it better as our business changes. You need to know a lot about managing documents, be good with technology, and work with different teams to make things smoother.

Requirements

Job Education

• Bachelor’s degree in a related field or equivalent work experience.
• Proven experience as a DMS Super User or similar role.
• Strong knowledge of document management systems.
• Proficiency in troubleshooting technical issues.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Ability to adapt to evolving technologies and workflows.
• Project management skills are a plus.

Job Must Have

• Oversee the day-to-day operations of the Document Management System.
• Ensure data integrity, security, and compliance with relevant regulations.
• Perform routine system maintenance and updates.
• Provide technical support and training to DMS users.
• Troubleshoot and resolve user issues promptly.
• Assist in creating user guides and documentation.
• Collaborate with different departments to streamline document-related workflows.
• Identify opportunities for process improvement and automation.
• Monitor system usage and generate reports on document metrics.
• Analyze user feedback and suggest improvements to enhance system functionality.
• Ensure that all documents are stored and accessed securely.
• Stay up-to-date with data protection and compliance regulations.
• Implement and enforce document retention policies.
• Stay informed about DMS software updates and enhancements.
• Evaluate potential integrations with other software systems for improved efficiency.