Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal

Responsibilities

• Report to the duty station on time and inspect the vehicle to ensure it is in a roadworthy condition
• Review the assigned orders in the system or as instructed by the supervisor
• Load the vehicle with adequate fuel pellets, cookers, stands and any other necessary items needed by customers
• Discuss the route plan and delivery priorities with the direct Supervisor
• Identify opportunities or vulnerabilities in how we operate and escalate to management. Implement plans by management to mitigate operational risks
• Participate in end-user-testing of applications and any other form of required training
• Ensure the sales teams have the operational support they need to excel at their work
• Collect & swap faulty cookers and update the serial numbers in the system
• Troubleshoot and fix easy to resolve product issues when requested by customers
• Update completed deliveries on the system
• Escalate payment delays to the direct Supervisor
• Escalate any quality issues on the vehicle that might need repair
• Report and book for scheduled maintenance when mileage threshold has been exceeded
• Ensure that the vehicle is clean and presentable at all times
• Escalate when any compliance issues arise or when documents are about to expire
• Any other duties as may be assigned from time to time

Requirements

Knowledge and Experience

• A valid PSV driving license with category B, C and D
• KCSE certificate
• Operational and logistics experience
• Last mile delivery experience with a focus on customer service
• Ability to learn how to use basic mobile phone applications

Skills and Attributes

• Strong ability to use initiative, prioritize, multi-task, and work well under pressure to meet deadlines
• Self-directed and self-motivated personality
• A friendly and collaborative attitude
• Clear reasoning that demonstrates good judgment and problem-solving abilities
• Outstanding organizational skills
• Proven track record of working with cross-functional teams