Job Description

Reporting to the Manager, Network Assurance the Driver, Network Assurance will provide transport services and related duties to the Business Assurance Department.

Responsibilities

Key accountabilities and decision ownership:

• Health and Safety
  • Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
  • All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Network Measurements execution

• Execute drive tests schedules.
• Check and report on drive test airtime consumption.
• Transferring departmental staff from one point to another on official duties.
• Ensuring that the company vehicles are in perfect condition, doing the normal routine vehicle check up every morning. Checking if they are due for service.
• Reporting/follow up on any breakdown.
• Responsible for Dropping /Picking the assigned vehicles to & from the Garage (Designated dealer e.g. CMC/Toyota.

Core competencies, knowledge and experience:

Customer Obsession

• Understand that every measurement reflects the customer s experience.
• Prioritize areas with known customer complaints or strategic importance.
• Follow measurement routes as planned.
• Follow local regulations and company safety protocols.

Purpose

• Understand that the ultimate goal is to improve customer experience through reliable network performance.
• Ensure equipment is well kept at all times.
• Focus on collecting high-quality, actionable data not just completing the route.
• Visualize how customers experience the network in the areas you test.

Innovation

• Explore ways to improve data accuracy or reduce testing time.
• Find smart workarounds for challenges like traffic, inaccessible areas, or equipment issues.
• Learn basic troubleshooting for equipment and software to minimize delays.

Collaboration

• Report challenges or anomalies clearly and promptly.
• Align your daily tasks with team goals and priorities.
• Treat colleagues, stakeholders, and the public with courtesy and respect.
• Respond quickly to requests or changes in plans.

Qualifications

Must have technical / professional qualifications:

• At least 5 years working experience as a driver in Corporate or Public entity.
• O’ Level education.
• Valid driving license.
• Basic mechanics course.
• Experience with Microsoft tools: Outlook, Word, Excel etc.
• Languages: English.