Key Responsibilities

• Ensures the smooth running of the operations on a day to day basis and in a proactive manner.
• Support and assist all Front Office sections.
• Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
• Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales of Front Office matters which may concern them.
• Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
• Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
• Maintain reservation procedures, same day arrivals.
• Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
• Check all billing instructions and guest credit for accuracy.  Follow up and resolve related issues.
• Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
• Ensures that all departmental information is kept accurately and up to date.
• Understand and carries out duties in line with Hotel Emergency Procedures.
• Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
• Responds promptly to any operational requests from Front Office and other hotel departments.
• Attends to referred and unsolved problematic situations.
• Completes VIP, delegations and group leaders welcome and farewell as appropriate.
• Conduct efficient hand-over with coming Manager.

Skills, Knowledge and Expertise

• Minimum 3 years’ experience in a Front Office Supervisory position in a 5/4 star Hotel.
• Excellent oral and written skills in English. Additional language will be an added advantage.
• Comprehensive Opera knowledge.
• Up Selling techniques.