Reports to: Senior Manager- Digital Banking

Location: Head Office

Summary

The role holder will be responsible for driving sales, analysis, reporting, and arrears management of the bank’s E-Credit Products.

Responsibilities

The successful jobholder will be expected to:

• Be the overall team leader for E-Credit function under Digital banking.
• Drives sales and growth of E-Credit quality Loan book.
• Ensure all customer/ service related and CBK related queries are addressed to accordingly within SLA.
• In charge of arrears management through collections.
• Ensure 100% compliance with bank policies and procedures.
• Closure of all audit items related to E-Credit.
• Ensure continuous monitoring and evaluation of loan book portfolio.
• Organizing and tracking campaigns success.
• Implement E-Credit strategies to achieve effective and Optimum growth of E-Credit Satisfied customers.
• Ensure operational efficiency and a seamless product relationship experience for all customers.
• Be accountable for managing the E-Credit function, maximizing performance of the team as well as profitability.
• Recommend pricing, promotions, sales targets, and programs to meet and maximize revenue targets.
• Monitor and review E-Credit performance and customer feedback
• Formulating and implementing sales initiatives and marketing strategies
• Proactively identifying opportunities and possible partnerships/ innovations for growth and translating those into value proposition.
• Research, analyze and report important industry and market intelligence in relation to market trends and future product development.
• Continuously contribute to systems and service improvement by coming up with new services and products.
• Undertaking User Acceptance test on the enhancements and new system development.

The role holder will be responsible for E-Credit quality loan book growth for the following but not limited to:

• KB Okolea.
• Loan on Phone.

Qualifications

• A bachelor’s degree in a Business-related field from a recognized university.
• Post graduate degree will be an added advantage.
• A minimum 5-year relevant experience in E-Credit
• A proven record of successful E-Credit management
• Proficient in Ms. Office will be an added advantage.
• Good knowledge of E-Credit with a good understanding of the different business opportunities

Excellent communication & inter-personal skills as well as the capability to understand, manage, deploy, and support several products.