Mount Kenya University (MKU) is a fully fledged chartered university committed to a broad-based, wholistic and inclusive system of education. It has an overall goal of promoting human resource development for society’s progressive good.

Qualification

Education, Skills and Experience

Must have:

• Bachelor’s degree from a recognized institution, preferably in an ICT-related area
• Minimum of 3 years’ experience at Grade 9 and above in MKU or at a similar position in a recognized academic institution.
• ICT Certification in a relevant area of specialization
• Experience in managing or monitoring online learning in an e-learning environment will be an added advantage

OR

• Higher National Diploma in relevant area of specialization or a professional qualification.
• 5 years’ experience at Grade 9 and above within MKU or in a similar position in a recognized academic institution.
• ICT Certification in a relevant area of specialization
• Experience in managing or monitoring online learning in an e-learning environment will be an added advantage

Reporting to: Principal, ODEL

Duties and responsibilities:

• To monitor and supervise user activities in the e-learning portal; ensuring that students are engaged in appropriate e-learning activities
• To provide front line support for ODEL students including basic ICT support and response to technical queries on the e-learning platforms
• To provide front line support for tutors for all ICT based e-learning platforms
• To update the posting of syllabus and learning resources on the e-learning platforms
• To support in the technical organization and management of online examinations
• To advise and assist students to identify their learning resource needs and finding online resources through the university e-library
• To provide a high-quality level of customer service for all users on the use of the e-learning platform
• To assist in the collection of data for statistical reporting of the e-learning activities
• To participate in staff and students’ inductions in the use of the e-learning platforms
• To participate in other activities related to e-learning services
• To promote and contribute to the development of e-learning and ICT Support Services