The Job

• The Ecosystem Coordinator will work closely with all actors across Tiko Ecosystems to tackle any first-line non-technical questions they may have. You and your team will also visit ecosystems across the county to do regular in-person checkups with actors.

You’ll also be responsible for:

• Responding to questions asked by actors across ecosystems via phone, internet and other sources.
• You’ll solve any issues within your capabilities and escalate any other issues to the right internal team.
• Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.
• Coordinating activities with other field teams to ensure work runs smoothly and effectively.
• Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in.
• This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.
• Mapping and setting up new Tiko ecosystems and finding and contracting all new actors

About you

• You are tech-savvy and proficient in mobile, messaging and the use of applications. You have brilliant interpersonal skills and can work well in a team. You’re a problem solver, who has the ability to innovate and improve the way that work is done.

Requirements

• You are currently based in Nyanza (mandatory).
• A degree or relevant working experience in a similar field.
• Experience in Mental Health, HIV, and Sexual Reproductive Health (SRH) programming, whether in clinical or program settings.
• 3 – 4 years of working experience in a similar area.
• Salesforce experience is a plus.
• You are approachable and work well in a team.
• You are fluent in English (mandatory)

Compensation & Benefits

The gross salary per month for this position is Ksh205,000 – Ksh256,446. Your final salary will be determined based on your experience and alignment with your future colleagues.

In addition to your monthly salary, we offer you:

• Medical insurance with Old Mutual Insurance
• Provident fund – 4% of gross is paid by Tiko
• Accident insurance with Absa Life Assurance
• Communting allowance – Ksh.2000 per month
• Airtime / internet for work purposes – Ksh.4000 per month
• A personal development budget of €500 per year to invest in your professional growth
• Unlimited holiday days to use as you see fit – just coordinate with your team and take the time you need to recharge.
• The opportunity to shape a growing, impactful product and leave your mark on how we work
• A culture built on trust – we believe you’ll do your best without the need for unnecessary rules or micromanagement