The Job

• The Ecosystem Coordinator will work closely with all actors across Tiko Ecosystems to tackle any first-line non-technical questions they may have. You and your team will also visit ecosystems across the country to do regular in-person checkups with actors.

You’ll also be responsible for:

• Responding to questions asked by actors across ecosystems via phone, internet and other sources. You’ll solve any issues within your capabilities and escalate any other issues to the right internal team.
• Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.
• Coordinating activities with other field teams to ensure work runs smoothly and effectively.
• Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.
• Mapping and setting up new Tiko ecosystems and finding and contracting all new actors

About you

• You are tech-savvy and proficient in mobile, messaging and the use of applications. You have brilliant interpersonal skills and can work well in a team. You’re a problem solver, who has the ability to innovate and improve the way that work is done.

Requirements

• You are currently based in Vihiga, Kenya (mandatory)
• You are immediately available
• A degree or relevant working experience in a similar field.
• Experience in Mental Health, HIV, and Sexual Reproductive Health (SRH) programming, whether in clinical or program settings.
• 2-3 years of working experience in a similar area.
• Salesforce experience is a plus.
• You are approachable and work well in a team.

Compensation & Benefits

• The gross salary range per month for this position is Ksh205,157 – Ksh256,446.
• Your final salary will be determined based on your experience and alignment with your future colleagues.

In addition to your monthly salary, we offer you:

• Benefits and allowances tailored to your location.
• Flexible work arrangements, including remote or hybrid options.
• A personal development budget of €500 per year to invest in your professional growth
• Unlimited holiday days to use as you see fit – just coordinate with your team and take the time you need to recharge.
• The opportunity to shape a growing, impactful product and leave your mark on how we work
• A culture built on trust – we believe you’ll do your best without the need for unnecessary rules or micromanagement