Main Responsibilities: 

• Maintain the membership database, by accurately recording and updating information received
• Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements
• Communicate directly with clients via email and telephone within the agreed service levels
• Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals

Experience Required: 

• Database Entry and/or Database Management experience essential
• Experience within a Customer Service environment
• Proficient in Microsoft Word, Excel and Outlook – advanced Excel would be advantageous
• Educated to standard grade English and Mathematics
• Experience from an insurance background preferred

Skills/Qualities: 

• Strong interpersonal skills with excellent written/verbal communication skills
• Must possess excellent attention to detail, with a high level of accuracy
• Must be able to review information and exercise judgement
• Ability to organise, prioritise and manage workflow to meet individual and team production standards
• Ability to work under own initiative
• Customer focussed with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
• Good analytical skills
• Ability to navigate systems and applications with ease
• Regulatory awareness
• Ability to work within a large team
• Adaptable to change with a flexible approach to supporting team tasks