Summary

What would a typical day look like for a Customer Service Representative?

As an Eligibility Representative, you are part of a team of young and international colleagues and every day you come across a wide variety of situations:

Your Responsibilities:

• Delivers administrative duties and other Business services in Eligibility.
• Implements and maintains eligibility for benefits.
• Implements, updates and maintains automated, direct connect and manual Eligibility data.
• Interacts with internal & external clients and vendors to resolve issue.
• Generates reports from the system, identifies and resolves discrepancies.
• Identifies and recommends process improvement opportunities in the Department.
• Negotiates and resolves Eligibility with clients.
• Provides technical support for electronic process of eligibility.
• Ensures customer data is installed accurately and in a timely manner.
• Works with clients’ data format and internal Systems to resolve errors and technical issues.

What skills do you need?

• Do you have a degree / Diploma or similar level by experience and an excellent knowledge of English and French?
• Great start! That’s essential for the role. If you possess excellent attention to detail, even better! You are an expert in delivering an excellent customer experience and you’re quick to learn new software applications? Great!
• If on top of that you have good technical and reporting skills, you are a fast learner, strong interpersonal skills with excellent written/verbal communication skills and you are a positive thinker who is used to working meticulously against tight deadlines, then you might be the ideal CSR!

You will love this job if you

• Actively want to use your language knowledge.
• Love customer centric interactions over the phone.
• Find great satisfaction in problem-solving and being proactive.
• Like to take responsibility and make proposals to improve procedures.
• Handle files in a structured and organized way.
• See the importance of handling confidential information discretely.
• Like to actively interact with colleagues of different departments and with a global team.

Cigna can offer you

• A challenging job in an international and diverse context
• ‘Happy You’: health and wellbeing initiatives, flexible hours, home working opportunities
• A dynamic international team, team leaders who train you patiently and a team manager who makes time for you
• An attractive salary and extra-legal benefits