The Position:  

International Health, a division of Cigna Healthcare, is a leading provider of group healthcare plans for employees of large multinational organisations and their families. With our continuing global expansion Cigna has an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Eligibility Team.

This role will be reporting to the Eligibility Supervisor.

Main Duties/Responsibilities:

• Database Entry and/or Database Management experience essential.
• Process requests from internal and external customers reviewing the request and taking the appropriate action, in a timely and accurate manner.
• Internal and external clients depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations.

Your Profile

• Strong interpersonal skills with excellent written/verbal communication skills
• Must possess excellent attention to detail, with a high level of accuracy
• Must be able to review information and exercise judgement
• Ability to organise, prioritise and manage workflow to meet individual and team production standards
• Ability to work under own initiative
• Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
• Good analytical skills
• Ability to navigate systems and applications with ease
• Regulatory awareness
• Ability to work within a large team
• Adaptable to change with a flexible approach to supporting team tasks
• Proficient in Microsoft Word, Excel and Outlook – advanced Excel would be advantageous
• Minimum of a diploma, bachelor’s degree or higher qualification is required.
• Experience from an insurance background preferred
• Spanish Speaking/Reading/Writing would be advantageous