Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi.

Job Purpose:

Reviewing proposal forms, verifying client’s data, assessing the proposed risk within set standards, counter checking the terms of the policy as well as reviewing the conditions of the policy

Key responsibilities:

• Assess the proposed risk within set standards.
• SLA management with the support functions (finance, IT, operations).
• Data collection and analysis.
• Risk Assessment and loss ratio rating.
• Review proposal forms.
• Release policy documents to clients.
• Communicate with clients on the renewal terms.
• Liaise with intermediaries, partners and direct clients on issues relating to their policies.
• Generate renewal notices for all renewal business.
• Keep detailed and accurate records of policies underwritten and decisions made.
• Maintain high standards of customer service – responding to clients enquiries; (walk-in clients, telephone and emails).
• Delegated Authority: As per the approved Delegated Authority Matrix.

Knowledge, experience and qualifications required:

• Bachelors’ degree in Commerce, Insurance option.
• At least one year experience in claims processing.