Job Purpose

We are looking for an IT Support Engineer with an Operations Technology (OT) focus to join our on-site IT team at our Phone Local Assembly Plant in Kenya.

This is a lead role reporting directly to the IT Systems Manager.

Collaboration

You would actively be collaborating with the rest of the team in a high-performance cross-functional work environment, including industrial engineering, process engineering, mechanical engineering, and IT engineering. By extension, you would be a technical liaison between IT and the assembly line machine engineers and managers to support and deliver technical services and automation solutions to resolve assembly line issues and improve operational performance.

Autonomous Support

If you are self-driven and can work under minimum supervision, then this role would enable you to make decisions and recommendations that would directly affect IT support at the assembly line. You would be supporting operations and personnel to guarantee maximum uptime, ensuring timely backups of all critical IT systems are taken, tested, and properly stored to guarantee minimum RTO and RPO.

Background

• If you have a background in creating and implementing solutions to improve operational performance, supporting and enhancing capability, and delivering and maintaining IT infrastructure, then this might be a fitting role.
• Additionally, having an IT-related certification with at least 2 years of working experience in IT, especially around Network Administration and PC maintenance would make you a right fit.

Location

This would be an on-site job at our phone assembly line in Nairobi, Kenya and would come with a good compensation package. Our assembly line is in operation 24hrs therefore you would be needed to work on either night/day shift, but this would be well planned out to ensure a proper work-life balance.