• Providing the highest level of technical skill and expertise in Active Directory, MS Exchange and network services such as DNS, DHCP & TCP/IP.
• Microsoft Office 365 Administration: Exchange Online, Azure, SharePoint online, MS Teams, Security & Compliance, Microsoft Intune, OneDrive.
• Monitoring and supporting the availability of the Bank’s messaging and collaboration infrastructure and related services including Microsoft Exchange, Microsoft Office 365 & Email Security. Research, monitor and recommend state-of-the-art technologies that may have an application at the Bank by enhancing productivity and achieving client business objectives
• Develop Solution architectures for assigned projects with established EA standards and also to support in the development of technology advancements and adaptation of new technologies. Deploy new applications and enhancements to existing software/applications and operating systems
• Design, implementation, configuration and administration of high availability, business continuity, disaster recovery and site resilience framework for the Messaging and Collaboration Platform. Ensure robust, reliable delivery of email communications from KCB e-banking channels i.e. Internet banking and Mobile Banking.
• Publish and maintain high quality documentation for technology area. Working within the standard templates and documentation guidelines which includes detailed design, configuration details, support procedures, operations manuals and deployment architecture.
• Development and operationalization of Group IT Policies, Standards and Procedures. Update and maintain documentation for assigned areas of responsibility
• Lead IT related projects from conception and implementation, through to completion, including any staff training and support.
• Work closely with Group Cybersecurity team to Implement Information security governance, security controls and risk management programs adhering to best practices
• Develop, implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
• Provide support on IT systems for staff in Kenya, Uganda, Tanzania, Burundi, Rwanda and South Sudan including: Exchange, Office 365, Intune, Secure Email Gateway, Internal PKI, Queue Management System and AD Rights Management Systems

Job Requirements:

• Bachelors’ Degree    Information Technology, Computer Science, or a related discipline
• Professional Qualifications    MCSE /MCITP/MCSA – Messaging/MCP/ Microsoft 365 Administrator

Experience: 5 years

• Messaging and Collaboration Technologies: 4 years
• Exchange (Including both Exchange On-Prem and Exchange Online). Expert knowledge and experience with Microsoft Exchange Hybrid: 4 Years
• Implementing AD, GPOs, OU, resources, security principals, replication, DNS / name space, group policy management, schema modifications, ADFS, SSO, domain / forest creation: 3 years
• IT Hardware and Software: 5 years
• Banking Systems Implementation & Capabilities: 2 years