12 May 2018

Entry Level Recruitment at Kenya Commercial Bank (May, 2018 Jobs Update)

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Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation and all associate companies.

Information Architect

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience5 years
  • Location Nairobi
  • Job Field ICT / Computer

Job Description

The Position:

Reporting to the Senior Manager, the incumbent is responsible for developing IT information models (message protocols, defined data structures, schemas, information types and workflows) and relating documentation for IT Systems in use by or to be procured by the Bank in line with Bank policy, Business Processes, Architecture and Best Practice, standards and methods

Key Responsibilities:

  • Coordinating information flow through the enterprise, eliciting business requirements and generation / development of relevant business requirements documentation.
  • Translate user needs into functional requirements. Identify user requirements by researching and analysing user needs, preferences, objectives, and working methods; studying how users consume content, including data categorization and labelling, meeting with focus groups.
  • Investigating the requirements of the customers for the content and structure of information deliverables.
  • Perform a content inventory showing all content elements, relationships and dependencies.
  • Validates information delivery by developing and completing usability test plans; evaluating traffic patterns and studying user feedback.
  • Communicating with clients to understand their business requirements. Ensure documented content meets audience and organization needs as well as analysing users experience and their problems
  • Developing practical plans in order to support organizational development. Identify content that helps support user goals and business goals.
  • Keeps up-to-date and knowledgeable about industry trends and emerging technologies associated with Enterprise Information Architecture.
  • Developing and building consensus for a strategic vision and roadmap for the organization to identify and prioritize information architecture projects and investments, consistent with the business strategies, which includes information governance policies and processes for the management and use of information.
  • Lead the identification and analysis of the Bank’s business drivers to derive Enterprise business, information, technical and solution architecture requirements.
  • Assess the current IT environment to detect critical deficiencies and recommend solutions for improvement in line with the Bank’s strategy and delivery priority of the IT programs.
  • Lead the development of an implementation plan for the Enterprise Architecture models based on business requirements and Information Technology strategies.
  • Market the Enterprise Architecture function, process and results, in particular to the business side of the Bank.
  • Establish standards, guidelines, checklists and processes for architectural development and compliance.
  • To build and maintain productive relations with Sector Heads/Relationship teams/Product houses/Finance/ stakeholders to drive delivery of business solutions and revenue growth for the specific sectors or portfolio.
  • Ensure timely preparation of relevant reports, financial and performance metrics’ and cascade to the team in a timely manner or as per SLA.
  • Ensure compliance to the Bank’s policies, procedures and regulatory requirements.

The Person:

For the above position, the successful applicant should have the following minimum requirements:

  • A Bachelor’s Degree in Computer Science, Information Technology or related field from a recognized and reputable University.
  • Professional IT certifications in the following: ITIL Foundation; Prince2 Practitioner; Business Analysis e.g. CBAP
  • Other relevant Technical Certifications e.g. SQL, Data Modeling, Software Development
  • Minimum 5 Years of Experience in a similar business analysis related role
  • Ability to perform impact analysis of new and proposed architectures in relation to the current landscape and available technologies utilized in the IT environment.
  • Ability to conceptualize, formulate, and present complex business demands / requirements via comprehensible models and templates.
  • Hands on experience with project methodologies i.e. SDLC processes & agile based development methodology.
  • Knowledge of SOA approach and its implementation, web-based systems architecture, enterprise application integration as well as experience managing expectations and priorities.
  • Knowledge of data representation in JSON, XML, XSLT mapping and usage of SOAP/HTTP, REST and JMS/MQ protocols.
  • Working experience in UML.
  • Good working experience with all the tiers of architecture – infrastructure, database, integration, application, UI, network and security.
  • Must have a strong and proven software development background.
  • Sound knowledge of various messaging architectures.
  • Participation in key/large projects as an architect.
  • Excellent verbal and written communication; self-motivated, dynamic, team player, result driven, relationship builder, independent worker with excellent interpersonal relation building skills.

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidates.

Training Manager, KCB Insurance Agency

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience4 years
  • Location Nairobi
  • Job Field Banking   Education / Teaching

Role Purpose

Reporting to the Managing Director and Principal Officer KCBIA, the position will be responsible for the design, development and delivery of training on Bancassurance products which enable role competence, regulatory compliance and skills development of KCBIA employees with the aim of building capacity and driving performance.

Detailed Description

Key Responsibilities

  • Responsible for training on all Bancassurance products to the Bancassurance team, Sales Units and Branch network.
  • Formulate input to the Training Needs Analysis (TNA), training calendar, training delivery, training curriculum; aides and tools (development, maintenance, review, research, content, documentation, media) relating to Bancassurance.
  • Develops/reviews and maintains training curriculum, content, materials documents, manuals, aids, tools, and media relating to Bancassurance.
  • Deliver training courses and programs relating to Bancassurance.
  • Coordinate persons involved in delivering training relating to Bancassurance (training delivery, internal line trainers, external trainers, training facility management)
  • Maintain relationships with INTERNAL / EXTERNAL customers/ stakeholders/ supplies within Bancassurance space i.e. Line Managers, Training Service
  • Providers, Curriculum Developer and Learning Institutions and Enabling Shared Services Units.
  • Maintain data, records and statistics relating to Bancassurance including TNA documents, training calendars, staff learner days and training evaluation.
  • Monitoring and reporting on the budget relating to Bancassurance training ensuring adherence to approved budget.
  • Deliver and facilitate Bancassurance training events across various Business Units and geographic locations.
  • Ensure compliance to the Bank’s policies, procedures, and regulatory requirements.

Job Requirements

Qualifications and Requirements

  • Have 4 years of relevant professional experience in insurance industry and 2 of which must have been in training.
  • Degree in Insurance, or Business, Finance, or other related field from an accredited institution and relevant professional qualifications (AIIK Diploma or ACII Professional Qualification (or at least 6 credits)
  • Excellent product knowledge of a wide range of both General and Life insurance products.
  • In-depth understanding or working knowledge of underwriting and claims.
  • Excellent written and verbal communication skills with good presentation skills.
  • Excellent interpersonal skills.
  • Have appreciation and operating knowledge of the regional financial services industry (especially operating dynamics of East Africa), market and global trends as well as challenges.
  • Sound understanding of statutory and regulatory requirements of Insurance operations of East Africa.
  • Highest standards of personal conduct, professional performance and business ethics

ICT Supervisor, KCB Insurance

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • Location Nairobi
  • Job Field ICT / Computer

Brief Description

The Position

The role holder will primarily be responsible for the innovation, implementation, support and maintenance of Bancassurance ICT systems to ensure alignment of ICT resources to support growth of business.

Detailed Description

Key Responsibilities

  • Act as the first point of contact for all IT issues related to Bancassurance Business.
  • Ensure that the ICT Systems Supporting Bancassurance business run optimally with minimum disruption to business.
  • Review business cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
  • Propose and create system design models, user requirements specifications, diagrams, charts and implementation roadmaps to provide strategic direction to the business. Provide technical support in sourcing and designing baseline products and training programs for self and the Bancassurance team.
  • Create and maintain documentation as it relates to system configuration, mapping, and processes.
  • Coordinate all ICT projects within the Bancassurance department and ensure rollout within specified timelines, cost and quality.
  • Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and patch update schedules to ensure optimum uptime and service availability. Enforce the group’s ICT policies for good IT governance by ensuring that installations, systems configurations and user practices adhere to the industry standard and practices.
  • Perform recovery and testing of systems and processes in accordance with the Bank’s Disaster Recovery and Business Continuity strategies.
  • Provide accurate and timely reporting to both unit managers and other stakeholders when required.
  • Cross-skill and participate in the support of other related ICT systems within the group.

Job Requirements

The Person

For the above position, the successful applicant should have the following:

  • University Degree preferably in Computer Science or an IT Related field.
  • Oracle Certified Associate (Oracle 11g Database Administrator) is an added advantage.
  • Project qualifications CBAP, PRINCE 2 or PMP as well as knowledge of ITIL will be an added advantage.
  • Other IT Certification (Microsoft Certified IT Professional (MCITP) / Microsoft Certified Solutions Expert (MCSE) / Microsoft Certified Solutions Associate (MCSA) Data Platform is an added advantage.
  • At least 3years’ experience in working with Unix /Linux Operating Systems and databases ( Oracle, My SQL, MS SQL) environment and must have proven experience in system analysis, design, implementation and support.
  • At least 3 years’ of experience in support and management of insurance ICT solutions is mandatory.
  • Have through understanding of methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems.
  • Have thorough understanding of Insurance industry practices, products and services.
  • Excellent, high quality interpersonal, presentation, problem solving, negotiation skills with the ability to positively and clearly communicate with a variety of constituents.
  • Ability to network through all open channels with large technological dependency for the target market.
  • Proven excellent analytical, planning, organization and execution skills.

Additional Details

B: In the event that you are invited to interview for any positions, we will require that you provide us with the following documents:

  • National I.D.
  • KRA Pin Card
  • Birth Certificate of self
  • Passport Photo (White Background)
  • NSSF Card
  • NHIF Card
  • Police Clearance Certificate (less than 5 Months old)
  • Academic and Professional certificates, including official transcripts
  • Certificates of Service from previous employers as applicable

Finanace Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience4 – 6 years
  • Location Nairobi
  • Job Field Finance / Accounting / Audit

Role Purpose

Reporting to the Managing Director/ Principal Officer, KCBIA the position is responsible for the overall financial management and oversees the operations of the KCBIA ensuring that all activities are in compliance with the Group’s financial policies and procedures and regulatory requirements. The position shall drive efficiencies across the team and ensure that the financial reporting and management accounts production is delivered within time frames.

Detailed Description

Key Responsibilities

  • Prepare the monthly financial performance and the accompanying analysis for the Bank’s Insurance Business.
  • Prepare the quarterly financial reports for consolidation by the Group ensuring they comply with the relevant regulations and in accordance to the Group timelines.
  • Prepare strategic financial plans, including the budgets and forecasts by collaborating with the Head, Bancassurance. Monitor budgets against targets, and keep senior leadership team abreast of the organization’s financial status.
  • Coordinate audits by internal auditors, external auditors, and Regulators (IRA, CBK KRA). To follow up all issues raised in audits and inspections reports and resolve them
  • Ensure compliance with IFRS/IAS, Companies Act, Taxation Act and IRA guidelines.
  • Ensure all regulatory returns and any other information requested by the regulator is correctly compiled and submitted on time.
  • Ensure integrity of the general ledger through daily review and analysis and ensure that all Bank accounts and the relevant suspense are reconciled periodically.
  • To validate and approve all payments related to the business in line with the laid down authorization limits and timings.
  • Implement robust debtors’ management and reporting system; ensure that the collection schedule is adhered to and that financial data and cash flows are steady to support operational requirements. Ensure creditors and debtors balances are properly reconciled.
  • Ensure that there are adequate internal control procedures to minimize loss of income or misuse of company assets, and that all the set procedures are adhered to.
  • Manage the completion of all regular daily, weekly, monthly reporting with all associated commentaries including; month end actuals and forecasts/plan, for multiple key stakeholders (incl. Exec Committee, Board, Finance, Management, Regulators; CBK,IRA, KRA) Ensure there is integrity of the data and consistency of format prior to delivery to stakeholders.
  • Lead, motivate, and continuously develop a credible high performing team.

Job Requirements

Qualifications and Requirements

  • Have 4-6 years of relevant experience working in an Insurance and or related financial services, 4 of which should be in Financial and Management reporting.
  • Degree in Insurance, or Business, Finance, or other related field from an accredited institution and relevant professional qualifications.
  • Fully qualified Accountant (CPA, ACCA, ACA or equivalent).
  • Understanding of IFRS/IAS and accounting principles.
  • Excellent planning, problem solving and analytical skills.
  • Excellent report writing skills.
  • Knowledge and hands on experience in office automation tools and use of Turn quest system is preferred.
  • Excellent written, verbal communication skills and report writing skills.
  • Have appreciation and operating knowledge of the regional financial services industry (especially operating dynamics of East Africa), market and global trends as well as challenges
  • Sound understanding of statutory and regulatory requirements of corporate governance, business and Insurance operations of East Africa.
  • Highest standards of personal conduct, professional performance and business ethics

Claim Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience4 – 6 years
  • Location Nairobi
  • Job Field Banking

Brief Description

Role Purpose

Reporting to the Head of Insurance Operations & Support Service, KCBIA the position will be responsible for the overall Claims strategy and ensuring all operations are in compliance with the Insurance Agency’s policies and procedures and regulatory requirements.

Detailed Description

Key Responsibilities

  • To develop and lead the implementation of the Claims strategy in line with the overall KCBIA Strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management.
  • Management and preparation of annual Claims department plan and budgets. Provide strategic leadership to the Claims team and ensuring they deliver as per set standards.
  • Managing the end to end claims process from processing to settlement within the set guidelines and policy.
  • Act as an Insurance claims specialist/point person to key/strategic customer relationships/ internal stakeholders, and provide requisite advisory support.
  • Champion the delivery of excellent customer service and utilize customer feedback to evaluate operational success and to initiate process or service improvements.
  • To build and maintain collaborative and strategic relationships with relevant people in the industry, customers, regulators, KCB Group and other stakeholders, to ensure efficient delivery of business solutions.
  • Ensure claims terms and conditions are strictly adhered to in the underwriting process of business as per IRA guidelines
  • Ensure that all documentation in the claims are correctly issued and dispatched.
  • 9. Manage difficult claims and complaints and ensure they are amicably concluded
  • Continually review the Claims processes and recommend measures to improve efficiency.
  • Ensure compliance with company policies, procedures, regulatory requirements and risk management for all claims operations under their management.
  • Maintains a detailed and current understanding of the Insurance industry; (at a macro, current market structures, trends; enabling technologies regulatory requirements and issues) to ensure that that opportunities are realized and the risks mitigated.
  • Preparation of monthly management reports as required.
  • Lead, motivate, and continuously develop a credible high performing team.

Job Requirements

Qualifications and Requirements

  • Have 4-6 years’ experience in a busy in Claims Management, and three (3) of which must be at management level in the insurance industry preferably within an insurance intermediary
  • Experience in Bancassurance is preferred.
  • Have appreciation and operating knowledge of the general insurance industry (especially operating dynamics of East Africa), market and global trends as well as challenges
  • Have extensive knowledge of statutory and regulatory requirements processes, procedures and operations of insurance companies and brokers.
  • Excellent written and verbal communication skills, with the ability to effectively collaborate with other departments/stakeholders in the successful resolution of operational issues.
  • Demonstrable cross-cultural, people and relationship management skills, interpersonal skills, networking and negotiation skills, with ability to lead a team and foster a cohesive working environment.
  • Highest standards of personal conduct, professional performance and business ethics

How to Apply

Use the link(s) / email(s) below to apply on company website. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV. To be considered your application must be received by Monday 21st May, 2018 Only short listed candidates will be contacted NB: In the event that you are invited to interview for any positions, we will require that you provide us with the following documents:
  • National I.D.
  • KRA Pin Card
  • Birth Certificate of self
  • Passport Photo (White Background)
  • NSSF Card
  • NHIF Card
  • Police Clearance Certificate (less than 5 Months old)
  • Academic and Professional certificates, including official transcripts
  • Certificates of Service from previous employers as applicable





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