Responsibilities:

• Management of tenant files, ensure all files are neat, clearly marked and all relevant correspondence and documents are filed daily.
• Preparing and issuing all cover letters according to the lease agreements and follow ups as requested by the Estate Manager.
• Ensure that all lease renewals processes are started at least 3 months prior to the expiry of the set lease/ license agreements and that they are completed timely.
• Receive and log complaints and enquiries from tenants/customers and if unable to resolve forward them to the Estate Manager.
• Assist in preparing tenants newsletters and memos.
• Follow up on all outstanding documentations such lease/licenses.
• Ensure the rent and service schedules are updated accordingly as per the lease/licenses.
• File and deliver Invoices, receipts and ensure proper record of the same for each tenant files when issued by the Finance department.
• Assist the maintenance department in sourcing and keeping record of replacement parts, fittings and consumables at Arcadia at Greenpark and Superior Homes Offices.
• Prepare procurement documents and supplier invoices for the Finance department to approve and pay on time.

Requirements:

• Excellent communication skills, both verbal and written.
• Working knowledge of industry standards and regulations.
• Proven work experience as an Assistant Property Manager or similar role.
• Strong organizational and time management skills.
• Excellent interpersonal and conflict resolution skills.