The Execution Coordinator will execute a limited scale of customer service activities for a single site team. In this role, you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Participate in executing customer service strategies.
• Inform customers about order status, invoices and other standard information needed to complete the sale.
• Invoicing of customers and processing of payments.
• Handling of buyback purchase and sale agreements for working capital solutions.
• Stocks management, reconciliation and reporting.
• Provide administrative and clerical support to maintaining and updating tools or systems and relationships that support accurate customer demand forecast, as well as other databases related to shipments and inventory management.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Accounting, Finance, Supply Chain and Logistics or related field.
• Minimum of four years of related work experience.
• Proficiency in ERPs, data analytics and AI fluency.
• Flexibility to work outside an assigned workstation in Kapseret, Eldoret and to travel within Kenya.
• Other minimum qualifications may apply.

Prior Beneficial Experiences

• Experience overseeing a subset of day-to-day customer service activities.
• Expanded verbal and written communications skills.

Key Behaviors 

• Relate openly and comfortably with diverse groups of people.
• Develop and deliver multimode communications that convey a clear understanding of the unique needs of different audiences.
• Hold self and others accountable to meet commitments.

Skills and experiences to be gained

• Experience working with customers
• Experience executing customer service strategies