Job Description

EA Training & Development

• Lead onboarding and training of Executive Assistants to ensure strong, consistent foundations
• Develop practical playbooks, SOPs, and training materials
• Assess readiness and support smooth transition into live client environments
• Continuously improve training based on real delivery insights

Operations & Program Management

• Oversee day-to-day performance and delivery of EAs
• Track output, identify gaps, and implement improvements quickly
• Standardize tools, workflows, and best practices across the team
• Bring structure and clarity to a fast-moving environment

Client Engagement & Delivery Support

• Support client onboarding to ensure seamless EA integration
• Join client calls where needed to maintain alignment and quality
• Act as a point of escalation for operational or service-related issues
• Work closely with internal teams to ensure strong client satisfaction

Team Leadership

• Mentor and guide EAs to maintain high standards of professionalism
• Support performance management and continuous development
• Contribute to hiring and building a strong EA bench

What We’re Looking For

• Bachelor’s degree in a relevant field (Business, HR, Communications, Project Management, or similar)
• 5+ years’ experience supporting senior executives, with exposure to high-performance environments
• Proven ability to lead, mentor, or coordinate a team
• Strong organizational and project management skills with attention to detail
• Confidence working with international clients and remote teams
• Excellent written and verbal communication skills

What Will Set You Apart

• Experience building or improving processes, SOPs, or operational systems
• Relevant certifications (e.g., PMP, PRINCE2, CAP, or similar)
• Exposure to global organizations or distributed teams
• Training or experience in leadership, coaching, or team development