Key Responsibilities

• Supervise and assign duties to housekeeping staff, ensuring adherence to cleanliness standards.
• Coordinate daily room assignments, floor keys, and work schedules.
• Maintain effective communication with the Front Office and other departments.
• Oversee cleaning of guest rooms, public areas, carpets, lobbies, restrooms, hallways, and elevators.
• Monitor and manage housekeeping supplies, linen stock, and equipment.
• Investigate and resolve housekeeping concerns, taking corrective action where needed.
• Train, coach, and support staff while enforcing hotel SOPs.
• Ensure guest rooms are properly secured and key control procedures are followed.
• Handle guest complaints with professionalism and implement service recovery measures.
• Prepare housekeeping budgets, requisitions, and reports.
• Liaise with vendors such as pest control and laundry service providers.
• Uphold high standards in guest rooms, linens, uniforms, laundry, and public areas.

Qualifications & Skills

• Proven experience in housekeeping management or supervisory roles.
• Strong eye for detail and commitment to quality.
• Excellent organizational and leadership skills.
• Ability to work collaboratively with multiple departments.
• Experience with VIP services and international guest needs is an advantage.
• Knowledge of housekeeping procedures, inventory control, and cost management.
• Must have a minimum of 3 years’ experience in the same position.