Oracle and Functional Application Expert is responsible for providing technical support, troubleshooting, and maintenance of software applications used within the organization. Collaborating with end-users, IT teams, and external vendors to ensure the effective utilization of application systems.

Responsibilities:

• Provide first level support for software applications, addressing user inquiries and technical issues.
• Troubleshoot and resolve application-related problems, escalating complex issues to the IT Manager when necessary.
• Conduct training sessions for end-users on the effective use of applications.
• Develop training materials and documentation for new and existing applications.
• Develop training materials and documentation for new and existing applications.

• Assist in data migration, data cleansing, and data validation tasks related to application systems.
• Monitor data integrity within applications and databases

• Ensure that application systems comply with security policies and regulations.
• Implement and monitor security measures to protect sensitive data.
• Generate reports and analytics from application systems as requested by stakeholders.
• Create and maintain documentation related to application configurations and processes.
• Analyze and troubleshoot issues related to application functionality, working with users and vendors to identify and resolve problems.
• Gather feedback from end-users on application performance and usability.
• Provide recommendations for improvements and enhancements
• Liaise with software vendors to report issues, request support, and stay informed about product updates.
• Manage relationships with application vendors.

Minimum Requirements

• Bachelor’s degree in information technology, Computer Science, or related field.
• 2+ years of experience in application support and maintenance
• Experience with Oracle in the FMCG sector is a MUST