Job Summary

• Match Masters Limited is looking for a hands-on IT Executive to work with our Odoo ERP system (Manufacturing, Inventory, Purchase, Sales, Accounting). You will troubleshoot Odoo daily, manage networks (LAN/WAN/VPN/firewalls), handle user training, coordinate with external developers, and enforce basic cybersecurity.

Key Responsibilities

• Provide day-to-day support for Odoo ERP users across manufacturing, inventory, procurement, sales, and finance functions.
• Troubleshoot and resolve Odoo ERP functional and basic technical issues.
• Coordinate with ERP consultants and developers for bug fixes, customizations, and upgrades.
• Train users and assist departments in improving ERP usage and process compliance.
• Monitor ERP performance, backups, and data integrity.
• Support IT infrastructure including LAN, WAN, Wi-Fi, switches, routers, firewalls, and VPNs with third-party IT support vendors
• Manage user accounts, permissions, printers, email systems, and endpoint devices.
• Implement and maintain basic IT security measures including antivirus, endpoint security, password policies, and backup procedures.
• Monitor network performance and respond to system or connectivity issues.
• Maintain IT asset inventory and documentation.
• Provide onsite and remote technical support to users.
• Coordinate with external vendors for hardware, software, internet, and security solutions.

Required Skills & Qualifications

• Education: Bachelor’s Degree or Diploma in IT, Computer Science, or a related field.
• Experience: 2–3 years in IT support + ERP experience (Odoo in a manufacturing environment is strongly preferred).
• ERP Skills: Deep familiarity with Odoo modules (Manufacturing, Inventory, Purchase, Sales, Accounting).
• Networking: Basic networking knowledge (TCP/IP, switches, routers, Wi-Fi, firewalls).

Preferred Qualifications

• Knowledge of Odoo modules such as Manufacturing, Inventory, Purchase, Sales, and Accounting is a must
• Experience in manufacturing or industrial environments is plus
• Certifications in networking or cybersecurity are a plus.

Key Competencies

• Strong troubleshooting and problem-solving skills.
• Good communication and user support skills.
• Ability to work independently and manage multiple tasks.
• Attention to detail
• Customer Service Orientation
• Team collaboration
• Time management
• Process improvement mindset