Key Responsibilities

• Provide functional support for Oracle EBS R12.2 modules, including issue resolution, user support, and configuration adjustments.
• Work closely with key business users to analyze requirements, optimize system usage, and implement process improvements.
• Establish and enforce system security protocols including user access, responsibility assignments, and menu security.
• Log and manage Oracle Service Requests (SRs), ensuring follow-ups until issue resolution and closure.
• Create and maintain Standard Operating Procedure (SOP) documents and training manuals for end-users.
• Conduct training sessions and workshops for business users on relevant Oracle EBS modules and functionality.
• Support key business operations including period closings, data corrections, and routine data processing tasks. Perform functional testing of patches, upgrades, and customizations.
• Collaborate with technical teams (DBAs, developers) for development requests and integrations.
• Develop and run basic SQL queries/reports to support user requests and assist in data analysis.
• Ensure system processes and configurations comply with company policies and audit requirements.

Qualification, Skills and Experience

• Bachelor’s degree in Computer Science, Information Technology, Finance, or a related discipline.
• 2-3+ years hands-on experience supporting Oracle EBS R12.2 functional modules.
• In-depth knowledge of business processes in Finance, Supply Chain, or Order Managment modules.
• Strong understanding of Oracle user and responsibility security management.
• Experience in writing and executing basic SQL queries.
• Proven track record of logging and managing Oracle SRs with effective follow-up and resolution.
• Excellent documentation, communication, and user training skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Oracle Certification (e.g., Oracle EBS R12 Functional) is an added advantage.