Role Purpose

• The job holder is responsible for the revenue generated from a geographically assigned sales territory (or business portfolio), by servicing and retaining existing customers and targeting at new business opportunities.

Accountabilities

Skills/ Qualifications

• Bachelor Degree /Tertiary Education or related work experience in related discipline and 0-2 years of experience in related field.
• Entry level professional contributor.
• Understands fundamental concepts and theories.
• Adequate knowledge of industry practices.

Impact

• Contribute to projects and assignments that have some impact on the department.

Problem Complexity / Process 

• Manage a portfolio of customers and potential customers via personal sales visits, using face-to-face contact to provide a ‘personal service’.
• Develop an Annual customer call cycle
• Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).
• Act as the customers’ main point of contact

Customer / Stakeholder 

• Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personal service’.
• Act as the customers’ main point of contact, by liaising closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.

Autonomy

• Make decisions during negotiation with customers related to volume and discount levels as well as additional services offered.
• Propose discount agreements to the Sales Manager for approval.
• Work under general supervision with regular review following established procedures.

People Management 

• May provide general guidance/direction to or train junior level personnel in Associate roles