Role Purpose

The Tele sales Executive – (Mandarin speaking) will act as the main contact for DHL tele sales customers in Kenya, driving revenue growth, customer retention, and service excellence through proactive telephone-based sales and relationship management. This role supports DHL’s customer-centric approach by identifying new business opportunities, growing existing accounts, and ensuring customers receive high-quality sales and post-sales support.

Key Responsibilities

• Manage a portfolio of tele sales customers through regular call cycles to secure new business, retain existing customers, and achieve agreed sales targets.
• Build strong customer relationships to maximize account potential, reduce attrition, and limit competitor opportunities.
• Drive revenue growth through upselling, cross-selling, prospect conversion, and opening profitable new accounts.
• Provide customer-focused sales and post-sales support, ensuring prompt resolution of sales-related queries and service requirements.
• Work closely with Sales Channels and internal DHL departments to maintain cost-effective service delivery and achieve area targets.
• Prepare and implement a personal sales plan focused on new business development and growth within the existing customer base.
• Maintain accurate customer records and complete daily and weekly reports to track productivity and sales effectiveness.
• Apply DHL product and service knowledge, commercial awareness, regional profit margin standards, pricing guidelines, and discount controls.
• Undertake additional duties or projects assigned by the Area Sales Manager or Commercial Manager, Direct Sales.

Required Qualifications and Skills

• Minimum of 3 years’ experience in sales, preferably in tele sales, customer relationship management, or a service-driven commercial environment.
• Degree, or equivalent qualification.
• Strong telephone, customer engagement, negotiation, and communication skills.
• Fluency in English and Mandarin, both spoken and written, is required.
• Good commercial awareness with the ability to identify sales opportunities and convert prospects into active accounts.
• Ability to work collaboratively with sales teams and internal departments while maintaining accurate records and reports.