Tasks & Responsibilities

Public Engagement & Donor Acquisition

• Approach and engage members of the public at assigned deployment sites in a warm, professional and informed manner.
• Deliver compelling and accurate narratives about MSF’s humanitarian mission, current programmes and emergency responses in Eastern Africa and beyond, including health crises, conflict zones and outbreak responses.
• Create awareness of MSF’s work among individuals who may not be familiar with the organisation or its operations.
• Listen to prospective donors, answer questions accurately, handle objections professionally and invite interested individuals to make a regular monthly giving commitment or single gift.
• Process donor sign-ups using only MSF-approved forms or digital tools and approved donation channels.
• Meet agreed daily Key Performance Indicators (KPIs) for donor sign-ups and quality of engagement.

Donor Data, Quality & Follow-up

• Capture and record donor information, consent and other required details in line with MSF donor management and data protection protocols.
• Ensure all information submitted through approved sign-up tools is complete, accurate and legible.
• Identify and appropriately refer donor enquiries, complaints or requests that cannot be resolved within the scope of the role.
• Provide timely feedback on recurring donor questions, objections, public perceptions and field-level learning to the supervisor.

Team Participation & Field Operations

• Work as part of the four-person F2F pilot team and contribute to a positive, target-driven and collaborative team environment.
• Attend and actively participate in all required training sessions, briefings, coaching sessions and debrief meetings.
• Follow the agreed deployment schedule and field procedures, including the structured Friday, Saturday and Sunday working pattern during the pilot.
• Maintain professional conduct, appropriate MSF visibility and a safe and respectful presence at all assigned locations.
• Report daily activity, donor sign-ups, contacts, challenges and any incidents through the required reporting tools.

OTHER RESPONSIBILITIES

• Maintaining honest, transparent, and respectful conduct in all donor interactions.
• Never making false or exaggerated claims about MSF’s work to secure a donation.
• Handling donor personal data responsibly and in accordance with applicable data protection legislation and MSF procedures.
• Immediately reporting any safeguarding concerns, complaints, misconduct or other serious incidents to the supervisor.
• Embed duty of care principles into all initiatives

Qualifications

Education

• Minimum qualification of a Diploma or equivalent.
• Fluency in English and Swahili; additional languages are an asset.

Experience

• A minimum of 1-year relevant experience
• Prior experience in sales, customer engagement, fundraising or community outreach is a priority.

The vacancy closing date is: 07thOctober 2026.