HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Manage software version upgrades and patch updates for ZTE CS Core nodes, ensuring systems are current and secure.
• Provide second-level support for GSM, UMTS, and LTE ZTE equipment, focusing on configuration, operations, and surveillance.
• Implement and generate network configuration scripts to streamline Configuration Management processes.
• Lead troubleshooting efforts to meet service level agreements and minimize mean time to recovery (MTTR).
• Conduct performance management and optimization activities to maintain and improve network KPIs.
• Facilitate technical capability development within the CS Core team and L1 engineers through knowledge transfer.
• Oversee customer communication and escalation processes, ensuring timely closure of support tickets.
• Design and optimize network HLDs and LLDs while managing spare parts inventory within the CS Core domain.

KEY SKILLS AND EXPERIENCE

You have:

• Tertiary qualification in Engineering, Telecom Technology, IT, or Computer Science from a recognized institution.
• Extensive experience in technical support or managed services within the CS Core domain.
• Strong customer mindset with a focus on enhancing service levels and customer experience.
• Ability to autonomously analyze problems and execute troubleshooting procedures effectively.

It would be nice if you also had:

• Experience with ZTE Core CS Equipment (MSS, MGW, HLR, STP, IMS etc.).
• Familiarity with Telco-Cloud or NFV technologies.
• Knowledge of network automation tools for enhancing operational efficiency.
• Experience in designing High-Level Designs (HLDs) and Low-Level Designs (LLDs) for network projects.