Job Summary:

To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient  manner to ensure customer satisfaction.

Key Responsibilities:

• Welcoming and greeting guests warmly as they enter, and putting them on  a waiting list as necessary.
• Communicating accurate wait times.
• Managing the seating arrangement by allocating guests to tables and  getting them seated in the correct table.
• Seating guests and distributing menus.
• Walk guests to their table and ensure they have menus to start perusing  before a waiter or waitress takes over.
• Light cleaning around the restaurant (like wiping down menus and tables).
• Engaging with guests to ensure they’re happy with meals, drinks and the  overall service.
• Respond to complaints and helping to resolve them or escalate them to  the supervisor or Restaurant Manager
• Answering phone calls and taking reservations.
• Mastering all Menus to be able to assist with any guest queries.
• Listening to and answering guest questions, concerns and enquiries.
• Confirming the correct meal plan for guests entering the restaurant.
• Taking orders, posting bills and serving guests.
• Following up with delayed orders with the Kitchen staff.
• Taking care of the kids and young children for safety and orderliness in the  restaurant.

Requirements

• Diploma in hotel Management or equivalent.
• 1+ years’ experience as a waitress or hostess.
• Exceptional listening and communication skills.
• A polite, engaging personality.
• Commitment to customer satisfaction and service excellence.