14 Aug 2019

Field Collection & Recovery Officer at SunCulture Kenya Limited

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Why SunCulture?

SunCulture recently closed a round of funding with EDF, one of the world’s largest electric utility companies and a global leader in low-carbon energy. This exciting deal demonstrates that major power players view the off-grid sector as a future cornerstone of their business.

Reporting to the Head of Credit, the ideal candidate is responsible for collections of defaulted portfolio, racing & recovery of all Sunculture assets assigned on credit but defaulted, issuance of Demand letters in the field & initiation of repossession rights on all non performing credits above Sunculture’s Payg credit policy guidelines.

Does this sound interesting? If so, are you looking to;

  • Be accountable for reducing delinquency for assigned accounts
  • Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within Sunculture Payg credit policy guidelines.
  • Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with Sunculture Payg credit policies.
  • Issue out demand letters at field level to defaulters with the aim to get payments back to normalcy.
  • Record new commitment to repay debt (PTPs), determine if debt can be collected and accordingly recommend/initiate recovery process.
  • Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears.
  • Initiate Repossession of Sunculture Assets were necessary.
  • Achieve the monthly collection targets as assigned by supervisor
  • Identify and escalate deceased or disabled customers to Head of Credit for review or collection termination.
  • Ensure all work queues are acted upon.
  • Conduct field visit assessment before visiting the market areas.
  • Manage relationships with local authorities and Security Officers
  • Plan and organize field collection drives across all regions
  • Conduct monthly reporting as per portfolio performance on Delinquency.
  • Good, so you are interested in the organization and what the role entails. But, do you have

what we are looking for?

  • At least 3-6 years’ work experience in debt collection in a microfinance or such organization
  • Knowledge of relevant legal requirements and processes in microfinance and credit collections environment or any other financial institution
  • Evidence of well-developed organisational skills and the ability to meet deadlines.
  • Integrity and ability to work in consumer finance with small scale farmers across Kenya
  • Sound verbal communication skills including the ability to negotiate respectfully and communicate rationale for decisions made.
  • Self-starter-functional problem solver
  • Demonstrated ability to follow policy and procedures.
  • Sound judgement, analytical and decision making skills.
  • Accuracy and attention to detail.
  • Demonstrated ability to quickly learn new systems and processes.
  • Demonstrated commitment to service excellence.
  • Computer literacy

Lastly, the ideal candidate must be competent at;

  • Sales and Business Development
  • Enforcement of contract and repayment obligations
  • Interpersonal and communication at all levels
  • Information Collection
  • Experience in working with targets and strict deadlines.

How to Apply

Still interested and you are an ideal candidate? Great- please submit your application to [email protected]

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