Mission Statement for the Role:

To own the end to end quality assurance of all deployed & commissioned sites for Poa Customers across Kenya.

Overall Responsibility:

Responsible for quality audit of all Customer wireless installs & Field Support services.

Financial:

Install Cost per Customer; Support Cost per Customer.

People:

Individual Contributor.

Key SMART Results for A-Player

• To have monitored the performance of field technicians, providing feedback, coaching, and performance evaluations to ensure high-quality work and productivity- By the end of Q3 2024
• To have ensured compliance with safety regulations and industry standards during installation and support activities – By the end of Q3 2024
• Assisted technicians in troubleshooting complex issues, providing technical expertise and guidance to ensure timely problem resolution in the field- By the end of Q3 2024
• Conducted regular inspections of work sites to ensure adherence to quality standards and identify areas for improvement – By the end of Q3 2024
• Addressed onsite inquiries and customer complaints and ensuring high levels of customer satisfaction – By the end of Q3 2024
• Foster a positive and collaborative work environment, promoting teamwork, professionalism, and continuous improvement among the team – By the end of Q3 2024
• Poa has no compliance critical errors by ensuring that all the assigned site installs are done with 100% compliance to all relevant legal regulations – By the end of Q3 2024

Requirements

Level of Experience Required (Mandatory & Nice to Have)

Must have at least 1 year experience in Wireless installation or related field

Department stage of development where this role sits

Prepare for Scale / Systemization

Key Competencies Criticality (H, M, L)

• At least 2 years experience in Wireless installation or related field- H
• In-depth knowledge of wireless installation, maintenance, and repair techniques, as well as industry standards and regulations- H
• Technical proficiency in wireless systems with knowledge in Ubiquiti and Mikrotik equipment- M
• Problem-solving abilities to troubleshoot complex issues and provide guidance to 3rd party technicians- M
• Strong attention to detail and accuracy in maintaining records and preparing reports- M
• Familiarity with different types of cables, connectors, and termination methods- H
• Ability to work independently and as part of a team, following instructions and meeting deadlines- H
• Physical stamina and ability to work in various environments, including outdoor and confined spaces- H
• Excellent communication and interpersonal skills to liaise with technicians, customers, and stakeholders- M
• Adherence to safety protocols and procedures- H

Mandatory Criteria if Any with no exceptions to hire:

• Must have a Diploma in Electronics & Electrical Engineering, Telecommunications, IT or related field
• Must have at least 1 year experience in Wireless installation or related field
• Must have Technical proficiency in wireless systems with knowledge in Ubiquiti and Mikrotik equipment
• Must have a valid driving license with at least 4 years of driving experience