Why This Role Matters

• As a Field Recovery Agent, you are vital to sustaining our mission. In our ecosystem, collections are not about rigid enforcement; they are about helping entrepreneurs recover, rebuild, and succeed while safeguarding the financial health of our organization. You will combine relationship management, empathetic negotiation, and field strategy to
• turn challenging situations into opportunities for customer recovery and long-term success.

Key Responsibilities

• Proactive Account Management: Oversee assigned delinquent customer portfolios to ensure timely payment recovery while consistently achieving daily and monthly performance targets.
• Ethical Recovery & Problem Solving: Investigate customer queries, resolve disputes, and develop practical, personalized repayment solutions that balance customer needs with commercial outcomes.
• Field Engagement & Stakeholder Collaboration: Conduct field visits to engage customers directly, prepare post-visit action plans, and collaborate with branch teams, Call Centre staff, local administration, and community leaders to support recovery efforts.
• Reporting & Compliance: Maintain precise collection records and customer documentation while adhering strictly to regulatory standards, company policies, and ethical collection practices.

Who You Are

• We are looking for resilient, solution-focused professionals who combine strong commercial acumen with deep empathy and integrity.

Qualifications & Requirements

• Education: Diploma or Degree in a Business-related field.
• Experience: Mandatory experience in debt collection, with a strong background in customer engagement.
• Skills: Outstanding negotiation, communication, and interpersonal capabilities coupled with sharp problem-solving skills and attention to detail.
• Flexibility: Willingness to relocate and work anywhere within Kenya.
• Discretion: Demonstrated ability to handle confidential customer data with complete integrity.

Desirable Strengths

• Experience in microfinance, financial services, or unsecured MSME lending.
• Proven track record in field collections and engaging local community stakeholders.
• Knowledge of credit risk management and portfolio recovery strategies.