Position Description

The Field Training Manager is responsible for designing, coordinating, and delivering effective training programs for the field sales team, field collections team, and after-sales service team. The role ensures that team members are equipped with the knowledge, skills, and tools to achieve business objectives and deliver exceptional customer experiences. The position requires a proactive individual who can manage training operations across multiple regions, working closely with stakeholders to identify and address training needs.

R&Rs

Training Program Development & Implementation

• Design and execute comprehensive training programs tailored for field teams, focusing on sales, collections, and after-sales service.
• Develop training modules on product knowledge, customer service, sales techniques, credit collection strategies, and product troubleshooting and repair.
• Determine mode of delivery for training as well as methods for ensuring comprehension of the material.
• Establish policies around the frequency of training, topics covered for each role, and frequency of refresher training.
• Collaborate with subject matter experts to ensure training content is relevant and up-to-date.
• Contribute to the design, and implementation of, app-based training on d.light’s sales agent app.

Training Coordination

• Organize and oversee in-person and virtual training sessions across multiple regions in coordination with the regional training managers.
• Coordinate with regional managers to align training schedules with operational needs.
• Manage training logistics, including materials, venues, and travel arrangements for trainers.

Performance Monitoring and Continuous Improvement

• Evaluate training effectiveness through assessments, feedback, and performance metrics.
• Identify gaps in knowledge or skills and implement targeted training solutions.
• Update training programs regularly to reflect changes in company policies, products, or market dynamics.
• Act as a mentor and coach for regional trainers, providing guidance on best practices for optimizing training effectiveness.
• Conduct field visits to observe team performance and provide on-the-job training as needed.

Requirements

Desired Skills and Experience 

• Bachelor’s degree in Business, Education, or a related field. A Master’s degree is a plus.
• 5+ years of experience in training and development, preferably in the solar energy, FMCG, or telecom industries
• Proven track record in training field teams in sales, collections, or after-sales service delivery
• Experience working in diverse, multi-country environments within Sub-Saharan Africa
• Strong instructional design and facilitation skills
• Excellent communication and interpersonal abilities
• Ability to analyze performance data and implement data-driven improvements
• Proficiency in Google Workspace is a plus
• Fluency in English; knowledge of local languages in operating regions is an advantage
• Highly organized with strong attention to detail
• Adaptable and culturally sensitive
• Results-driven with a focus on empowering team success
• Passion for social enterprise, and commitment to d.light’s mission