The Field Technician is an individual who has a vital role to play in the telecommunication industry. As a technician, your key roles include installing, providing quality and efficient customer service support, and proactively maintaining fiber optic cables. In addition, you will provide technical assistance in designing and testing fiber optic cables and perform any other duties assigned.

RESPONSIBILITIES:

•  Construction of new infrastructure and upgrading the existing to accommodate technological advances in the telecommunications industry.
•  Troubleshooting fiber optic networks to identify problems and provide solutions.
•  Handling physical installation within stipulated service level agreements. SLA stipulated for all installations is 2 working days immediately after the technical team receives the request.
•  Troubleshooting and resolution of all support escalations assigned within the agreed-upon timelines. The SLA for all support is 1 hour or less after escalation has been made to the technical team.
•  Maintenance and handling of faults as per the SLA. ETA, Identifying Faults, and sharing ETR are estimated to be 2 hours, depending on the fault.
•  Carrying out routine health checks and patrols on the network.
•  Marketing and branding at point of sale.
•  Adhere to Health, Safety, Environment, and Quality Management System requirements and communicate any potential risks identified.
•  Document troubleshooting steps, workarounds, and resolution details
•  Assist in training other technicians on proper fiber optic installation and maintenance techniques.
•  Perform splicing of both single and multimode fiber optic cables using fusion and mechanical splicing techniques.
•  Handle CPEs and ensure they are well packaged with all accessories intact in cases of recovery
•  Maintain integrity, including management of customer premises, company Image, and phone etiquette.
•  Share feedback on issues about the network and customer experience, which will, in general, ensure service delivery.
•  Fulfill any additional responsibilities delegated by the leadership team and management.

REQUIREMENTS

Hard skills and experience:

•  Bachelor’s degree/Diploma in computer science / electrical engineering/ telecommunications, or a related field.
•  KPLC Work at Height Certificate is a MUST.
•  A minimum of 4 years’ experience as a Field Fiber technician.
•  Proficient in using fiber tools and fiber optic test equipment including fusion splicer, power meter, and OTDR;
•  Must possess a valid driver’s license and ability to ride motorbikes.
•  Knowledge of basic networking concepts, including LAN and WAN technologies such as Ethernet, TCP/IP, and Routing and Switching;
•  Certification: Certified Fiber Optics Technician, CCNA, ITIL and FTTH Design.
•  Team player and solution-oriented (Proactive)
•  Compliance on Time and agreed SLAs as defined by the company policies.